You can book your flights online, over the phone on 8202 4589 or at an RAA Travel shop.

Online bookings

After you have paid in full, an e-ticket will be generated and emailed to you for your record.

Bookings made with an RAA Travel agent

Yes. You will be issued an e-ticket. An e-ticket is an electronic record of your flight booking which shows your flight itinerary, and can also be printed so that you have a ‘hard’ copy in your hand.

Your airline reference number is the unique alpha-numerical 5 letter/number reference assigned to your flight (and sometimes cruise) booking. It can be located on your e-ticket or cruise boarding pass documentation you will receive before departure.

Online bookings

Your unique airline reference number is the unique alpha-numerical 5 letter/number reference assigned to your flight booking. It can be located on your e-ticket.

Bookings made with an RAA Travel agent

Your airline reference number will allow you to view your flight booking on the airline’s website. If you have prebooked seats or special meal(s) you will see this information in your flight booking summary. Your cruise reservation number can be used to retrieve your cruise ship personaliser. In your cruise ship personaliser, you can book shore excursions, onboard speciality restaurants and more.

Many airports have only one air terminal, and many cities have just one airport. However, if you’re flying into/from the airports of large cities such as London or New York it’s common for cities such as these to have more than one airport and airports with more than one terminal.

Online bookings

This information will be shown on the screen next to or below the airport name.

Bookings made with an RAA Travel agent

This information will be detailed on your e-ticket and in your travel itinerary.

The approximate duration of your flight can be located on your e-ticket. The time may vary dependent on flight schedules, type of aircraft used and weather patterns, and is an indication of the hours spent flying and excluding any transit time on the ground, or when changing aircraft if the flight is not direct.

A direct flight is one where there is no need to change aircraft during the journey. However, en route refuelling stops may be made or to allow passengers on/off. Details of any stops will be given on your e-ticket or itinerary. A flight that is described as non-stop will make zero en route stops to your chosen destination.

You can book flights up to 11 months in advance (anything later than this is ‘out of range’) - online or at our RAA Travel shops. However, an RAA Travel agent may be able to arrange bookings further in advance. Make an online enquiry, call us on 8202 4589 or visit an RAA Travel shop.

You are required to travel in the name that is on your passport at time of travel.

Checking in as early as possible is advised. Visit your airline's website for their recommendations.

Passengers with visual or hearing impairments

Passengers with visual or hearing impairments will find hearing assistant loops and touchable (EG Braille) signage at most major airport terminals. When proceeding through the security process, travellers with any medical implants (such as pacemakers, prosthetic limbs – hip, knee etc or hearing aids, must advise the security screening officers on duty. A physical pat-down rather than x-ray screening may possibly be undertaken instead.

Passengers requiring assistance

Passengers requiring assistance (the elderly, those with mobility issues or families with babies/toddlers) are generally invited to board first on most flights. This gives time to get settled before take-off. Passengers requiring assistance are invited to board first on most flights, so you will have plenty of time to get settled before take-off. If you book wheelchair assistance (at least 48 hours in advance) or you are travelling with a mobility aid such as crutches, a walker or prostheses, most airlines make every effort to assist and prioritise you as a passenger. Additionally, most airlines don’t usually charge excess baggage fees for checking in any required mobility equipment. However, as this cannot be guaranteed, please speak to an RAA Travel agent in advance of travel, so your needs can be properly taken care of.

Most major airlines allow you to check-in online, which you can do through the airline’s website using your unique 5-digit booking reference number, which you can locate on your e-ticket and/or itinerary. If you require special assistance or you are travelling as an unaccompanied minor or child, you may need to check in at the counter.