Usually, hotel rooms will be available for check-in between noon and 3.00 pm and are to be vacated between 10 am and noon, irrespective of your arrival or departure time. To guarantee early check-in or late check-out before departure, you are required to pay for a full additional night. Otherwise, you will need to negotiate this directly with the hotel on your arrival, subject to availability.

Online bookings

You may insert a request in the ‘additional information’ or ‘request’ section of the booking journey. These requests are not guaranteed and are at the discretion of the accommodation provider. Some suppliers require you to book a room or option of a different price.

Bookings made with an RAA Travel agent

RAA Travel will forward a request to your hotel for a particular room number or location if the room you request is within the category of room you have booked with us. All special room requests are strictly subject to availability, and RAA Travel cannot guarantee that your request will be granted. If the hotel informs us the room you seek does not fall into the room category you have booked (e.g. – you want room 707 and it is a sea view suite, but you have paid for a standard garden view room), we will offer you the option, subject to availability and relevant costs, of upgrading your room category.

Online bookings

All our rates will clearly feature meals (if any) applicable to the rate you are booking and will be detailed on your hotel voucher.

Bookings made with an RAA Travel agent

Meals (if any) applicable to the rate you have booked will be depicted on your hotel voucher. Unless noted as ‘full, American, English or buffet breakfast – it is common for breakfast to be ‘Continental.’ A Continental breakfast varies by country and hotel but will usually comprise bread products such as croissants, toast bread, rolls, or muffins, fruit, yogurt, juices, and tea/coffee.

Online bookings

Comprehensive information is given about hotel/resort guest facilities, room amenities, location and more on our website.

Bookings made with an RAA Travel agent

Details of the hotel/resort guest facilities and amenities on offer at your hotel(s) can be found in our brochures, in some cases on our website or by calling your RAA Travel agent.