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Terms and conditions


RAA Travel Book Hotels Online and Win competition Terms and Conditions

1. Information on how to enter and prize details form a part of the competition terms and conditions of entry (Terms and Conditions). 
2. Entry into this RAA Travel Book Hotels Online and Win competition (Competition) is deemed acceptance of the Terms and Conditions. 
3. The Promoter is Royal Automobile Association of South Australia Incorporated, of 101 Richmond Road, Mile End SA 5031, ABN 90 020 001 807 and available by phone on (08) 8202 4600 (RAA or Promoter).
4. All employees and their immediate families of the Promoter and its related bodies corporate are ineligible to enter. Immediate family means any of the following: spouse, de facto spouse, child or step child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, brother, sister, step-brother or step-sister. 
5. The Competition commences at 9:00am ACST on Monday 2 May 2022 and closes at 11:59pm ACST on Thursday 30 June 2022 (Promotion Period).
6. To be eligible to enter the Competition, entrants must be:
a. 18 years of age and over; 
b. a resident of South Australia; and
c. submit a booking and payment for a hotel online at travel.raa.com.au, on or before Thursday 30 June 2022. 
7. Only one valid entry per person.
8. Entries will be automatically submitted once an online hotel booking has been confirmed and paid for via travel.raa.com.au.
9. Entries not completed in accordance with these Terms and Conditions or received after the Promotion Period ends will not be considered. Incomplete, fraudulent or incomprehensible entries will be disregarded. The Promoter accepts no responsibility for late, lost or misdirected entries.
10. The Promoter collects personal information from each entrant in order to conduct the prize draw. Entry into the Competition is conditional on the person providing their name, phone number, postal address and email address.
11. The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity and place of residence) and to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
12. If there is a dispute as to the identity of an entrant, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant.
13. If the Competition is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify the entrant; or (b) subject to any written directions from a regulatory authority, modify, suspend, terminate or cancel the Competition, as appropriate.
14. The prize draw consists of (one) 1 major prize being: 
a. return Economy Class flights with an airline provider selected by RAA, for two (2) people from Adelaide to Gold Coast (flying directly from Adelaide to Coolangatta Airport);
b. four (4) nights’ accommodation for two (2) people at the Palazzo Versace in a Lagoon Room;
c. daily breakfast for two (2) people at Il Barocco Restaurant;
d. three (3) days entry to Movie World, Sea World and Wet'n'Wild for 2 people; and 
e. private return transfers for two (2) people between Coolangatta Airport and Palazzo Versace Hotel. 
15. The prize values are in Australian dollars. The total prize pool is valued at $4,000.
16. The prize is non-transferable, cannot be exchanged or taken for cash and will have an expiry of 30 April 2023. All travel and use of accommodation must have been completed by 30 April 2023.
17. A prize draw will occur on Monday 4 July 2022 at 12:00pm ACST through a random electronic process. 
18. The draw will take place at RAA, 101 Richmond Road, Mile End, SA, 5031. 
19. The prize winner will be notified in writing and by phone after Monday 4 July 2022. To claim the prize, the winner must respond within 14 days of being notified. Entrants are responsible for keeping the Promoter informed of any changes to their contact details during and following the Promotion Period. The Promoter’s decision is final and binding and no correspondence will be entered into.
20. If the prize remains unclaimed for 15 days of the winner(s) being notified under clause 20, the Promoter will conduct a redraw at 12:00pm ACST at the same place as the original draw subject to any applicable law. If required, the redraw will take place on Wednesday 20 July 2022. If applicable, the winner will be notified by phone and in writing by email.
21. The initial, surname and postcode of the winner(s) and prize(s) won will be displayed at 101 Richmond Road, Mile End, SA 5031 and published on www.raa.com.au/competitions on Thursday 21 July 2022. 
22. Fulfilment of the major prize is subject to the terms and conditions of the third party suppliers/operators of the prize and is subject to availability.
23. The winner agrees to be available for publicity opportunities at the reasonable request of the Promoter for a period of three months after collection of the prize.
24. The Promoter handles personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles, and will deal with personal information in accordance with its privacy policy.  By entering into the Competition you acknowledge that the Promoter may use the personal information you provide to conduct the Competition and you agree to be bound by the Promoter’s privacy policy. To view the Promoter’s privacy policy visit www.raa.com.au or to access or update your personal information please contact us by phone on (08) 8202 4390.  
25. To the extent permitted by law, the Promoter will not be responsible or liable for:
a. inaccurate or incorrect transcription of entry information;
b. purported entries that are not received for any reason, including because they are lost, misdirected or stolen, or that are received, but are late, illegible, incomplete, sent with insufficient postage (where entry is by post), or sent or submitted other than as directed in these Terms and Conditions;
c. any problems or technical failures of any kind, including malfunction of any telephone network or lines, computer online systems or network, servers or providers, computer equipment, or software;
d. the unavailability or inaccessibility of any service whether or not caused by traffic congestion on the Internet or at any website;
e. unauthorised human intervention in any part of the Competition;
f. electronic or human error which may occur in the administration of the Competition;
g. any loss suffered or sustained, to any person or property and including, but not limited to, consequential (including economic) loss by reason of any act or omission, deliberate or negligent, by the Promoter, or its servants or agents, in connection with the arrangement for supply, or the supply of any goods or services by any person to a prize winner and where applicable to any family members/persons accompanying a winner.